Amazon Customer Service Finance Job in Seattle [Senior Financial Analyst]

Amazon is hiring a Senior Financial Analyst for Amazon Customer Service Finance in Seattle, Washington, USA. The role is listed on Amazon’s official careers site with Job ID 10390177, and the listing was verified on October 25, 2026. The stated base salary range is USD 82,700 to USD 117,100 per year for Seattle, Washington. Candidates need a bachelor’s degree in finance, accounting, business, economics, or a related analytical field, plus at least three years of tax, finance, or related analytical experience. Amazon has not stated a closing date, so apply through the official link while the listing remains open.

This is a senior analyst seat inside a large, customer-facing part of Amazon, not a general back-office reporting role. The analyst will work as a strategic finance partner to leaders across the Amazon Customer Service organization and support initiatives that change how customer service is delivered, measured, and improved.

Role at a glance

• Role: Senior Financial Analyst, Amazon Customer Service Finance
• Company: Amazon
• Location: Seattle, Washington, USA
• Job ID: 10390177
• Base salary: USD 82,700 to USD 117,100 per year (Seattle, as stated on the posting)
• Experience: 3+ years of tax, finance, or a related analytical field
• Education: Bachelor’s degree in finance, accounting, business, economics, or a related analytical field
• Closing date: None stated on the official posting
• Employment type: Not stated on the official posting

Amazon describes the figure above as the base salary range only. The posting also states that the package will include sign-on payments and restricted stock units, with final compensation based on experience, qualifications, and location. Amazon does not state the value of those two items, so this post does not estimate them.

What Amazon Customer Service Finance does

Amazon Customer Service describes itself as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer signals to eliminate upstream defects. In practical terms, the team looks at why customers contact Amazon, what breaks before that contact, and how service can be made simpler.

Amazon Customer Service Finance is part of the Worldwide Amazon Stores Finance organization. It describes itself as the financial partner to Amazon Stores, leading decision support, planning, analysis, and reporting for the Worldwide Stores organization, and it states that it methodically establishes, evaluates, and improves end-to-end processes, financial controls, and capital investment.

The posting points to transformation: materially improving the customer experience while simplifying operations, making step changes in how customers are served, rethinking legacy approaches, moving with urgency, and concentrating on the topics that will deliver the most material improvements. The analyst is expected to challenge existing processes, propose end-to-end redesigns where warranted, and help drive tooling and automation decisions that affect the whole organization.

Key responsibilities

• Manage multiple workstreams, balancing subject matter expertise with collaboration across the team.
• Independently deliver projects with limited oversight, aiming to scale work, improve controllership, and create value-add enhancements.
• Understand the business context behind the data, convert data into findings, provide recommendations, and seek guidance from team leaders where needed.
• Create structure and order from a broad project scope, turning it into actionable steps.
• Learn and apply finance tools, systems, and software efficiently in day-to-day work.
• Prioritize work, resolve issues, meet deadlines, and seek feedback from the manager when conflicts arise.

Eligibility: what Amazon requires

• A bachelor’s degree in finance, accounting, business, economics, or a related analytical field, for example engineering, mathematics, or computer science.
• 3+ years of tax, finance, or a related analytical field experience.
• Experience in identifying, leading, and executing opportunities to improve, automate, standardize, or simplify finance or business tools and processes.
• 3+ years of dissecting financial data and identifying patterns that support business strategy.
• 3+ years of contributing to cross-functional initiatives that drive financial performance and strategy.

Note the three separate three-year tests: general finance experience, dissecting financial data to support strategy, and contributing to cross-functional initiatives. An application will be stronger when each strand is visible, with concrete examples, rather than relying on a single job title to cover all of them.

Preferred qualifications

• Experience with large-scale data mining and reporting tools, such as SQL, MS Access, Essbase, and Cognos, and financial systems such as Oracle, SAP, Lawson, and JD Edwards.
• Experience with reporting and data visualization tools such as QuickSight, Tableau, Power BI, or other business intelligence packages.
• Strong analytical skills, attention to detail, and effective communication abilities.
• Understanding of controllership principles, including data quality management, control design, and audit support.
• Strong written and oral communication skills, with clear, concise summaries and effective answers to detailed questions.

These are preferred, not mandatory. Note also that the posting does not list a CPA, CFA, or any other professional qualification as a basic or preferred requirement, so this post does not present one as required. Controllership appears in both the responsibilities and the preferred qualifications, which signals that Amazon wants an analyst who cares about data quality, control design, and audit support, not only about a fast answer.

What Amazon states about pay and benefits

The base salary range is USD 82,700 to USD 117,100 per year for Seattle, Washington, plus sign-on payments and restricted stock units as stated above, with final compensation based on experience, qualifications, and location.

On benefits, Amazon states that it offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life and accidental death and dismemberment insurance, with an option for supplemental life plans, employee assistance program, mental health support, medical advice line, flexible spending accounts, and adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off, and parental leave. Check the benefits page linked from the posting for applicable terms.

Amazon also states that it is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status, and it directs candidates who need a workplace accommodation during the hiring process to its accommodations page.

Who this role suits best

This role suits a finance professional with at least three years of analytical experience who wants to work on customer operations at scale, has already worked across teams, and can point to a process they improved, automated, standardized, or simplified. It is less suited to a candidate looking for a narrow, single-process job or routine reporting only, since the posting stresses transformation, redesign, urgency, and organization-wide tooling decisions.

Location is a practical filter too. The posting lists Seattle, Washington and does not state a remote or hybrid arrangement, so applicants should not assume one.

How to apply

Apply only through Amazon’s official careers site, using the official posting for this role. Do not apply through an aggregator or third-party site that copies the listing, since only the official posting can confirm that the role is still open and what the current requirements are.

Apply for the Senior Financial Analyst, Amazon Customer Service Finance role on Amazon.jobs

Before submitting, re-check the posting and make sure the application shows the three experience strands clearly, with specific examples. Because Amazon has not stated a closing date, there is no deadline to quote here. That does not mean the role will stay open indefinitely, so a candidate who meets the criteria should not wait for a deadline the posting never promised.

Frequently asked questions

Where is the role based?
Seattle, Washington, USA, as stated on the official Amazon posting.

What salary does Amazon state?
A base salary range of USD 82,700 to USD 117,100 per year for Seattle, Washington, plus sign-on payments and restricted stock units, with final pay based on experience, qualifications, and location.

How much experience is required?
At least 3 years of tax, finance, or a related analytical field experience, plus 3+ years each of dissecting financial data to support strategy and contributing to cross-functional initiatives.

What degree is required?
A bachelor’s degree in finance, accounting, business, economics, or a related analytical field, for example engineering, mathematics, or computer science.

Is a CPA or CFA required?
No. The posting does not list either as a basic or preferred requirement.

What is the closing date?
None is stated. Apply while the listing remains open on Amazon.jobs, and re-check the posting before applying.

Is this a remote role?
Not stated. The posting lists Seattle, Washington. Confirm the arrangement with Amazon during hiring.

What is the employment type?
Not stated on the official posting, so this post does not label it as full-time, part-time, or contract.